Shipping policy
Shipping Policy
Order Processing
- In-Stock Items: Orders are processed Monday through Friday (excluding major holidays) and typically ship within 1–3 business days after purchase.
- *Pre-Order Items: Please allow up to 14 days for these items to ship due to additional production and handling requirements.
Shipping Methods & Rates
- We offer multiple Standard at checkout. Exact rates are calculated based on your location and preferred shipping method.
- We do our best to ensure your package arrives on time; however, unforeseen delays with the carrier may occur.
International Shipping
- International orders may be subject to customs, taxes, and import fees determined by your local government. Any additional charges are the responsibility of the customer.
- Delivery timelines vary by destination and shipping option.
Order Tracking
- Once your order ships, you will receive a confirmation email containing tracking information.
- You can monitor the status of your shipment using the provided tracking link.
Incorrect Shipping Information
- If you notice an error in your shipping address, please contact us immediately. We will make every effort to update your information before the order ships.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please reach out to our support team as soon as possible. We will work with the shipping carrier to resolve the issue.
Contact Us
- If you have any questions about shipping or need further assistance, email us at [your customer support email].
*Pre-order items require up to 14 days to ship. If your order includes both in-stock and pre-order items, the in-stock items may ship first or together with your pre-order, depending on your preference.